• STANDARD TERMS AND CONDITIONS

    GENERAL PROVISIONS

    1. An Arranged Tour Contract which Nomadica Impact Discovery Co.Ltd (hereinafter referred to as “the Company”) concludes with the Traveler shall be subject to these General Terms and Conditions. Matters which are not provided for in these General Terms and Conditions shall be governed by the laws, ordinances, regulations and generally established practice.

    2. A Traveler who intends to conclude an Arranged Tour Contract with the Company must fill out an application form that helps the Company to have enough information of the traveler in case of emergency. The traveler will submit it to the Company together with the amount of travel fee which shall be separately specified according to the itinerary.

    3. The travel fee referred to as ‘money’ which the Traveler should pay to the Company.

     

    PAYMENT

    1. Deposit & Confirmation:

    · Only requires a deposit 30% of total tour cost to confirm and secure your booking.

    On receipt your deposit, the company will send you confirmation of your booking along with details of balance payment.

    We accept online payment with Master/Visa debit and credit cards, Union Pay, JCB card and AMEX.

     

     

    2. Final & Balance payment:

    · The final balance & full payment must be paid no later than 40 days prior to the tour departure date.

    · If the deadline for the remaining payment is exceeded, the company reserve the right to cancel any reservation or there is no guarantee against otherwise unnecessary changes.

    · Please note that some tours can have different conditions for payment and cancellation as highlighted on your tour program.

    · Final and balance payment could be paid by Bank Transfer (Wire transfer) or International money transfer services such as Western Union or MoneyGram.

     

    PAYMENT METHOD

    1. Credit Card Online Payment

    We accept online payment with Master/Visa debit and credit cards, Union Pay, JCB card and AMEX.

    Impact Discovery Co.Ltd connects with Golomt Bank of Mongolia to accept Online Card Payment.

    All of your card information is processed through SSL protocol with international card security standard.

    Your card information will not be stored on our database.

     

    2. Wire/ bank transfer:

    Beneficiary’s name: Impact Discovery LLC

    Address: No. 4-3, building 1/10, Viva city, 4 sub, Khan-Uul district, Ulaanbaatar Mongolia

    Beneficiary’s account number:

    3635131721 ($ account)

    3635131722 (RMB account)

    BIC code: Same as SWIFT code

    IBAN code: Same as account number

    Beneficiary’s bank:

    GOLOMT BANK OF MONGOLIA

    Swift code: GLMTMNUB

    Address: Head office of Gloms Bank, D.Sukhbaatar Square 5, P.O.Box 22, Ulaanbaatar 15160, Mongolia

     

    Please note: that the bank commission fee in Mongolia and the international bank transmission charges are covered by the client.

    After you send the money, kindly provide us a copy of each transaction to your tour manager via email.

     

    3. Western Union

    Receiver’s First Name: Nyamdavaa

    Receiver’s Last Name: Sarantuya

    City: Ulaanbaatar

    Country: Mongolia

    After you send us the money, please tell us the full name of the Sender’s first name and the sender’s last name, sum of money, details of your address, and also the Money Transfer Control Number provided by Western Union.

     

    CANCELLATION POLICY:

    Unfortunately, we cannot make refunds after the deposit has been paid, however you may postpone your trip to up to one year after your original planned trip. Postponing of your adventure will not be accepted within three weeks of your original departure date. The company must receive all cancellations in writing. Do not consider your change requests and cancelation request official until you receive a confirmation email from us.

     

    Claim before (days) Our charge for cancellation

    90 above 30% deposit

    60-89 35%

    30-59 60%

    0-29 No refund

    After trip start No refund

     

    The company reserves the right in its sole discretion to cancel any trip prior to departure for any reason, including insufficient number of participants.  The company is not responsible for any unrecoverable expenses incurred by Traveler due to trip cancellation, including non-refundable airline tickets, medical expenses and visa fees, or additional arrangements should the trip member have embarked prior to the scheduled departure date.

     

    GROUP SIZE

    Scheduled tour prices are based on minimum of 4 people. If there aren’t enough people, we will be able to run these tours privately with an extra cost.

     

    TRAVEL DOCUMENTS

    Please ensure you carefully read your invoice and all other documents we send to you. You must follow our instructions at all times and you agree to indemnify us against any loss or injury suffered as a result of failing to comply with our instructions. You must conduct yourself in a proper manner so as to not to cause disturbance or offence to other travelers and you agree to take responsibility for any damage you cause to our or any third party’s property. We will not be responsible to you for any loss or damage sustained by you arising from or in relation to your contravention of any law of any place while on the tour. You indemnify us for all third party actions taken against us for loss or damage caused by you or arising from your participation on the tour.

     

    TRAVEL INSURANCE

    Travel insurance is not included in your tour price, we strongly recommend full coverage travel insurance against illness, injury, loss/ damage to personal belongings and not being able to travel on the confirmed departure date.
     

    RESPONSIBILITY

    Responsibility of the Company

    • The Company is responsible for providing information prior to trip (weather, itinerary, packing list, accommodation, domestic transportation)
    • If a Traveler has incurred damage due to a natural disaster, a war, a riot, road restriction, route or destination became unavailable due to an order of a government or other public offices, lose personal belonging or any other cause in which the Company is unable to intervene, the Company shall not be responsible for compensating for the damage.
    • The Company shall not be responsible for both international and domestic flight baggage loss and to any fee that occurs related to lost baggage; such as accommodation, meal, and sightseeing while figuring out what has happened to the luggage or waiting for the luggage to come.
    • The Company is responsible for giving safety instruction both prior and during trip. If the Traveler sustains any injury during the trip, the company shall not be responsible for the medical treatment fee. We recommend all travelers to purchase a travel insurance package. 

     

    Responsibility of the Traveler

    •  In concluding an Arranged Tour Contract, the Traveler should make good use of the information provided by the Company
    • Traveler is responsible for having travel insurance in case of emergency
    •  Traveler should fill the application form and pay the Travel Fee to the Company by the time, prior to the commencement of the tour, fixed by the Company.
    • Traveler is responsible for double checking the passport, flight time, date, train station or airport before set off from your home country. Any cost caused by missing flight, late for the trip, flight delay, missing days won’t be refunded. Extra costs associated with unplanned accommodation and taxi’s etc will be Traveler’s responsibility to cover.
    • Traveler should be responsible for keeping the Company updated with the information of arrival, departure, health etc
    • Traveler will cover unexpected additional costs (including the cost of unplanned accommodation) incurred within the Mongolian territory during the trip due to extreme weather conditions, road renovation, road limitation due to animal disease, traffic jam, domestic flight delay etc. Therefore, the company is not responsible for costs incurred from domestic flights such as: change of ticket date and time and overload baggage fee etc.

    CHANGE AND CANCELLATION OF CONTRACTS

    1. The Company doesn’t change booked tour camps due to weather condition or at customers request. All camps are booked prior and paid deposits as soon as the trip is confirmed by the Traveler.

    2. The Traveler may cancel the Arranged Tour Contract in whole or in part at any time. If the Arranged Tour Contract has been canceled by the request of the Traveler, he/she must to bear the cost which has already been paid.

    3. Discontinuation of trip due to personal reasons or injury/death involved in any animal activities, the company won’t reimburse losses incurred from not continuing the trip and do not provide subsidies, hospital or flight fees.

     

    COMPLAINTS

    If you have a complaint while you are on tour you must tell immediately your tour leader and guide, who will make every effort to resolve them. They will complete a report form with you giving details of your complaint and the action taken to resolve it and you should keep a copy of this. Any relevant receipts and substantiating evidence must be attached to the letter of claim.

     

    LEGAL TERM

    All terms and conditions are made subject to, and enforced by, Mongolian law and must be done so in a Mongolian court.

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